How long does it take to ship my order?
Since all our products are made-to-order, we require a minimum of 10-15 days to ship your product(s) nationally. For international orders, we require a minimum of 20 days to deliver your package to your doorstep.
Do you ship free of cost?
For domestic orders across India, delivery charges do not apply. For international orders, we have a base fare on delivery. It can cost anywhere between INR 800.00 to INR 1200.00 (USD 10-15) depending on the kind of shipping process you choose. However, international orders amounting to over INR 15,000.00 (around USD 200.00) are shipped free of cost.
How do I know if my order has been confirmed?
Once you have purchased and confirmed your order, you will receive an email confirmation from us. If you haven’t received our email in your inbox, please check the spam folder in your email. If you are still facing issues, then please free to email us at firstname.lastname@example.org.
How do I track my order?
Once your order has been shipped out from our studio, we will email you with the tracking details. If you haven’t received our email in your inbox, please check the spam folder in your email. If you are still facing issues, then please free to email us at email@example.com.
How many promotional coupons/codes can I use for my order?
You can only use one promotional coupon code per order. Promotional coupons/codes are only applicable on full-price products.
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Do I need to pay any additional taxes with respect to my order?
No. The price of the product(s) you pay at the time of checkout is inclusive of taxes. However, depending on the country the package is being shipped to, any and all custom and duty charges are borne by the client.
Can I place my order over the phone?
No. You can always call or chat with us for any query that you may have. However, all orders must be placed on our website.
Can I cancel my order?
Since all our pieces are made-to-order, we follow a strict no-cancellation policy. In case of any unforeseen circumstances that the order needs to be cancelled, we would request you to drop us an email with your order number and the reason for cancellation. If your cancellation does get approved, then the amount for the same will be credited back to you in the form of a gift card which can be used towards any future purchases made through our website. Please note: if you plan to cancel your order, we request you to notify us within the first 24 hours of placing the order. Any cancellations made post 24 hours will be deemed ineligible.
Are products on sale eligible for returns/exchanges?
Products purchased on sale are not eligible for returns or exchanges unless the product(s) received is wrong or damaged during delivery. In case of any returns, we request you to drop us an email with the first 3 days of receiving the product with your order number and reason for return.
Is my order applicable for an exchange?
A standard-sized item is applicable for a size-exchange only. The exchange needs to be filed via email within the first 3 days of receiving the package at firstname.lastname@example.org. For custom orders, an exchange is only applicable on damaged products or products that were not made according to the customer’s specifications. The product purchased can only be exchanged for the same product, custom and standard. Post-sale free alterations are provided on custom orders.
We recommend all our clients to go through the size chart mentioned on the website before placing any order to avoid exchanges and wastage of products and materials. If you still feel that the measurements mentioned are not according to your desired fit, then we would advise you to place a custom-sized order with us by clicking on the “Customize” button mentioned under the product description. There are no additional charges for custom-sized orders.
Is my order eligible for a return?
Because our pieces are made-to-order, we follow a strict no-return policy on all our products. For further queries, please feel free to chat with us or email us at email@example.com.
What are the modes of refund after cancellation?
In case of any returns or cancellation, the order amount is credited to you in the form of a gift card which is valid for a period of six months and can be used towards purchasing any of the pieces on our website. We would suggest going through our size chart before placing any order to avoid returns or cancellation.
Who is responsible for the risks of returns processes or the general risks involved in the return of the product?
In case of any returns, the charges are borne by the client. We, at Mannat Gupta, are not liable for the loss of garments in return transit when you send the return through your own courier service provider chosen at your own discretion. Therefore, please use a reliable courier service to avoid the same (FedEx, DHL, DTDC, Bluedart, etc.).
Where do I send my return/exchange order?
Please email us with your order number and reason for return/exchange at firstname.lastname@example.org. If your return/exchange does get confirmed by our team, we will email you with the mailing details.
What payment methods do you accept?
Currently, we accept the following payment methods: credit and debit cards, and PayPal.